County: 211 can help but doesn't have info on power outages

EUGENE, Ore. - The 211 call enter has helped people still without power to obtain water, fuel and firewood.

And a caller who needed help caring for his wife with Alzheimer's got the information he needed.

"These are the types of calls that 211 are set up for," said Linda Cook, Lane County emergency manager.

But Lane County Emergency Management asks that callers looking for information on when their power will be restored to call their power utility.

"211 does not have that information," Cook said. "Those types of calls create an unmanageable volume of calls and jeopardizes our ability to sustain the call center."