Thousands of people who went online to order a change of address, ended up using a website that state investigators say duped them into unnecessary charges. The state Attorney General just settled a lawsuit to get $3 million in consumer refunds.
KOMO 4 Problem Solver Herb Weisbaum first tipped off the Attorney General's office last year- about a company called Change-My-Address.com. In following-up on the tip, state investigators discovered another investigation in Ohio where the internet business is based.
Attorney General Bob Ferguson says the company deceived consumers into filling out change address information without clearly disclosing that there would be a $19.95 charge on their credit card. The actual USPS fee to change your address is $1. Many victims believed they were dealing with the U.S. Postal Service.
An estimated 20,000 Washington consumers will receive refunds of roughly $18.95 each, unless they've already gotten their money back through the complaint process. The state says Change-My-Address.com must email all victims by May 24, 2014 and advise them of their rights to make a claim. The defendants must also contact people by U.S. Mail if email contact is not successful.